Refund Policy

Last updated: 1-9-2026

We want this policy to be straightforward. Some purchases on Legent AI are non-refundable — we say so clearly below, not in small print. If something goes wrong on our end, we make it right. If the issue is on your end, we are not able to issue a refund.

If you have a refund question, email support@legentai.com.

Pay-Per-Resume ($4.99)

Pay-per-resume purchases are non-refundable once a transformation has been generated. When you purchase a single resume transformation and that transformation is successfully delivered, the transaction is final.

The one exception is a technical failure on our side. If you paid for a transformation and we were unable to deliver it due to a system error, you are entitled to a full refund.

Pro Subscription ($12.99/month)

If you purchase a Pro subscription and change your mind, you have 48 hours from the time of purchase to request a full refund — provided you have not used any transformations during that window.

Once either condition is met — 48 hours have passed, or you have generated at least one transformation — the subscription payment is non-refundable for that billing period.

We will not issue partial refunds for unused time remaining in a billing period under any circumstances.

Cancellation

You can cancel your subscription at any time. There are no penalties and no cancellation fees.

When you cancel, your access to Legent AI continues until the end of your current billing period. You will not be charged again after that. No partial refunds are issued for the time remaining after cancellation.

What Qualifies as a Technical Failure

A technical failure is a problem on our side that prevents your transformation from being completed. This includes:

A failure or outage in the Claude API that prevents your resume from being processed.

A system error on our platform that causes the transformation to fail or return no output.

Any other infrastructure issue within our control that results in a paid transformation not being delivered.

If any of these occur, contact us and we will issue a full refund for the affected transaction.

What Does Not Qualify for a Refund

The following situations are not eligible for a refund, regardless of plan:

You uploaded a file in an unsupported format or a corrupted file that could not be processed.

You made an error in your submission — wrong language, wrong country selection, incorrect file — and the transformation was successfully generated based on what you provided.

You are dissatisfied with the quality, tone, or style of the AI-generated output. AI output can vary, and output quality alone does not constitute a technical failure.

You simply changed your mind after a transformation was generated.

We are honest about this because we think you deserve to know before you purchase.

How to Request a Refund

Email support@legentai.com with the following:

Your order ID or the email address associated with your account.

A brief description of what went wrong.

We will review your request and respond within 2 business days.

Processing Time

Approved refunds are processed within 5 to 7 business days and returned to the original payment method used at checkout. Timing may vary slightly depending on your bank or card provider.